Felicia was very pleasant. However, her cleaning was atrocious. She didn’t touch my toilets or shower. She left crumbs on the stove. She didn’t wipe down any of the stainless steel appliances in the kitchen. All of the glass (tables and mirrors) was left very streaky. She also left my hard wood floors very streaky with a white film on top. She didn’t polish my faucets. She left particles on the sink. And then she charged me an extra hour because I asked her to do or redo some of the things she had done incorrectly or failed to do. I WILL NEVER WASTE MY MONEY AGAIN. She doesn’t pay attention to detail at all, and it looks like a child “cleaned” my house if you can even say it was cleaned at all. By the way, I NEVER write reviews, but this has to be done. Please be aware of Felicia and the company she works for. Refunds are nonexistent!