How can we help?

If a new client needs to cancel less than 24 hours before the start of the appointment time:

• Reschedule with the client for a new time. 
• If your client can't reschedule: View your Upcoming Jobs > click Cancel Job > Customer wants to cancel > Send Message

This will tell your client that they need to cancel. You will receive a $20 payment for this inconvenience if the appointment is cancelled.

The policy does not apply and you are not paid for the following situations: 

• The request was created last minute.
• The job was claimed or rescheduled in the last 24 hours.
• The client is one of your repeat clients. 

Repeat clients are not charged for cancelling less than 24 hours before the start of an appointment. You are not given 1 star for cancelling on them.